Erstattungsrichtlinie

At IPTVIVA, we strive to offer the best IPTV service. However, we understand that technical issues may arise. This Refund Policy details your rights and our conditions for returns.

1. 7-Day Technical Satisfaction Guarantee

We offer a full refund within the first 7 days of your subscription if you experience technical issues that our support team cannot resolve. Before requesting a refund, you must contact our technical support to attempt to solve the problem.

2. Refund Conditions

To be eligible for a refund, you must meet the following:

The request must be made within 7 days of purchase.
The technical issue must be verified by our team (e.g., inability to connect to our servers).
You must have followed all setup instructions provided by our support.

3. Non-Refundable Cases

We will not issue refunds in the following situations:

Issues caused by your own internet connection (low speed, ISP blocking).
Incompatibility of your device if you did not consult before purchasing (we offer free trials for this).
Change of mind after the account has been activated and used.
Violation of our Terms of Service (e.g., illegal retransmission).

4. Refund Processing

Once approved, the refund will be processed automatically to your original payment method. Depending on your bank, funds may take 5 to 10 business days to appear in your account.

To request a refund, send an email to support@iptviva.com with your order number and a detailed description of the problem.